Bitrix24 basically merges all possible tools for unique customer work
May 10, 2021

Bitrix24 basically merges all possible tools for unique customer work

Susan Everett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitrix24

With Bitrix24 it is possible to maneuver quite modern administrative processes of creating and configuring workflows, which we usually focus on sales projects, where we distribute manage all the information that is stored about sales, and carry out reports about the level of marketing performance when the project in question is completed and launched for sale on the market.
  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
  • It does not allow you to configure the synchronization of applications that connect from your suite, totally destabilizing the level of interaction that is usually had at multiplatform level during the work, and in case you need to transport data quickly from one service to another, having several devices connected to the second service, it will not comply with sufficient dynamics so that all devices can review the information instantly.
  • If you want to work with mass marketing, Bitrix24 does not have such a function, which tends to greatly limit the work plans with startups and small businesses that want to keep growing based on this type of marketing to cover their reach to customers.
  • Its structure is a bit more complicated than other sales platforms, making it difficult to work with documents or workflow configuration capabilities if you only have experience with smaller CRM and fewer applications.
  • In the last month our earnings with the platform have not increased enough to be able to stipulate that there has been a change in the achievement of our ROI.
  • Yet prior to this, the improvement in ROI over the months was noticeable, multiplying our earning capabilities by as much as 500%. It is important to note that the platform is quite inexpensive, so it is easy to cover your monthly expenses.

Do you think Bitrix24 delivers good value for the price?

Yes

Are you happy with Bitrix24's feature set?

Yes

Did Bitrix24 live up to sales and marketing promises?

Yes

Did implementation of Bitrix24 go as expected?

Yes

Would you buy Bitrix24 again?

Yes

The usability of Bitrix24 is as good and productive as any other CRM service we have worked with, with an infrastructure stable and innovative enough to allow us to add different types of mechanics to our communication with customers, and to make communicating with them comfortable.
In terms of technical service, it is important to emphasize that Bitrix24 is a company that cares about providing its users with the highest quality of service possible, and that they adapt to different problematic situations that they encounter in relation to.
Based on the fact that Bitrix24 is able to apply all the tools that the sales strategy requires, it can be said that it would be useful during product and service launch processes, as there is no apparent limit to the development of one of these operations. Since it has enough approaches to make the interaction with each potential customer highly specialized, and so that the sales analysis of the platform can include all kinds of data that have been imported through third-party sales funnel services, it is advisable to use it to keep updated all the reports of the administrative area. We think that Bitrix24 is an excellent service to focus on the total management of all the operations that occur during the hiring of salespeople, to increase the level of staff, and to automate the processes of recording the sales of each employee, mainly because with its tools it is possible to take advantage of the follow-up of each salesperson and their quality as such.

Bitrix24 Feature Ratings

Task Management
10
Gantt Charts
10
Scheduling
9
Workflow Automation
10
Mobile Access
8
Search
8
Visual planning tools
10
Chat
9
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
9
Integrates with GoToMeeting
9
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
8
Versioning
10
Video files
10
Audio files
10
Document collaboration
9
Access control
10
Advanced security features
9
Integrates with Google Drive
9
Device sync
9