The Raiser's Edge
June 26, 2014

The Raiser's Edge

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud CRM

We used The Raiser's Edge at Make-A-Wish Illinois for a variety of different aspects. We used the main NOAH Portal for all of our database entry, donor information, and fundraising management. We also used the team fundraising portion as well which included website functionalities. Our entire organization used it. Sometimes we would run into issues with reports because it can be a little complex to pull them and get the specific information. We were fortunate enough to have an IT Manager who handled a lot of this for us but that was probably the biggest hurdle. We also ran into some issues with duplicate records. There's no easy way to identify and delete duplicates.
  • Gathers all data of donors in one place! You could have a lifetime history of giving, notes in communication, and event participation all on one record.
  • Linking between donors - you can identify family members, coworkers, companies, etc. and with the relationship tab, you can identify each connection.
  • Events Module and Wish Module were great and customizable.
  • Functionality of reports. Can be difficult to organize and grab all data needed for a specific report. Takes a lot of steps to get what you need.
  • Identifying and removing duplicates.
  • Saves time in research.
  • Allows us to keep notes on donors even when staff turns over.
  • Website functionality has improved greatly through the team fundraising options.
  • Campaign 360
The Raiser's Edge has a lot more functionality than C360!
I don't have the ability to make that decision but if I did, I definitely would! It all just depends on price and budget.
I think it's a great catch-all database for any organization. We currently don't use it at my new job and it's been a struggle. I think the gathering of all data in once place on one record and linking between constituents is great.