A great product that keeps on getting better.
November 06, 2020

A great product that keeps on getting better.

Vincent Hermosilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We use it to manage our admission inquiries, applications, and contracts. We use it as a LMS and we use it for attendance, report cards, and transcripts.
  • Integration from admission to enrolled.
  • GUI is simple enough.
  • Features are adequate.
  • Better assessment tools are needed.
  • Better GUI for Advanced List.
  • Better Emailing System to allow quick email uploads of non users.
  • We would love a simple fundraising module with strong communication tools.
  • You don't need to print and mail as much.
  • Issues can be fixed quickly.
  • Information is shared in real time.
  • The communications with parents and students are simple.
I used to grab the phone call more often. They are pushing the chat feature for obvious reasons. Sometimes the wait time is too long and I can't spent my day monitoring when someone is ready.
Their website tools are not adequate. Anyone is better off with a WordPress site than using their website tool. They should abandon it and become a WordPress design firm and work on plugins for integration with WordPress.
The LMS is great. I love the grade book, integration with Grading Report Card.
There is a need to improve assessment tools and their reliability.
Their messaging system needs the ability to cc Reply or Reply-All. It should mirror an email system instead of a message board.