Happy customer
November 07, 2020

Happy customer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We are using as our Learning Management System across the whole organization.
  • Very user friendly for parents - they can find everything in one spot.
  • User friendly for teachers and colleagues.
  • ReEnrollment process is MUCH easier than previous systems.
  • I would love for us to be able to review profile changes before they are processed (for parents).
  • I would like to see more robust sky lists.
  • I would like to see more training for advanced lists - not many of our users are comfortable with them and they rely on us to make lists for them.
  • Easier to provide good customer service to our parents.
8 - most of the time people are helpful. I find it extremely frustrating when their first response is to just send me a knowledgebase article. Most of the time, I have already looked at the article myself, did not understand it, and therefore contacted support.
I think it is very user friendly and support is for the most part helpful and knowledgable.