Overall Happy Customer
July 11, 2019

Overall Happy Customer

Eileen Procaccino | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We have drunk the Blackbaud Kool-aid and have most of their products on campus. We use the (formally known as) On Products in our Admission office, registrar office...all our class pages, grades, transcripts, etc. Our Development office has RENxt and some other components. And our Financial Office is running FENxt.
  • The interface from the parent side has been very easy for our families to use.
  • The product is intuitive, and was a easy migration for our Faculty to move from FAWeb to the cloud based gradebook they now use.
  • I love having everything in one spot.
  • The migration from EE to "ON" was rough and a bit clunky. It also took us a long time to complete.
  • I find it frustrating that on the Admission side they can change a student status to Withdraw...but it doesn't "speak" to the Registrar side.
  • From an administrative asst role, many of my AA's complain about lack of labels. Some areas offer them, others do not.
  • I feel some of the reports don't allow enough manipulation.
  • Advanced Lists are a "nightmare" and there isn't any training available to the end user on how to navigate them.
  • Positive: Happy Parents and Students!
  • Con: It's not super "friendly" for administrative assistants, so they are typically calling me to complain what they are unable to accomplish.
  • Positive: I love the new feature of DYI Data uploads! Love Love Love!!!
As a whole I am very happy with support! I find it difficult to call in (long waits)...but have been very happy with the chat feature. It is rare I step away from support and feel like my answer was not answered.
As a whole, I am very happy now that we have moved over to the Blackbaud Education Management Solution. As the primary back end user, I find some areas are not streamlined and difficult to navigate. However, on the front end...my faculty, parents and students seem very happy...so It's worth it.