Whole School Solution With Option to Further Customize via K-12 Partners
Anonymous | TrustRadius Reviewer
January 15, 2020

Whole School Solution With Option to Further Customize via K-12 Partners

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud Education Management Solutions (formerly Blackbaud K–12 ON Solutions)

We use Blackbaud EMS as our SIS and LMS across our two divisions (middle and upper schools). It is our main data hub that serves us well when we acquire additional solutions. The BB user ID that is automatically assigned within EMS is used across multiple platforms and allows for easy cross-referencing of constituent records.
  • Customer Support: Overall, the majority of analysts are knowledgeable and helpful. If they are not able to directly help with an issue they will escalate to appropriate departments and keep you informed of progress.
  • Partnerships: While the EMS can act as the whole solution, not all schools fit that mold. K12 Partnerships allow institutions to find the best individual fit while remaining connected via API/SSO, etc.
  • Roles and Security: I know this is currently under development, but at present, it is difficult to make sure users have the appropriate permissions. Cloning roles to customize doesn't always work as it can allow for users to have access to information they do not need.
  • Wednesday Releases: I have personally found that there can be larger-scale issues that occur as a result of the Wednesday releases.
  • APIs: Huge positive. Elimination of export/import is always welcomed as it cuts down the tendency for dirty data.
  • Operational efficiency
  • Advanced automation
  • Reduced IT expenditure due to cloud deployment
  • A connected school solution
We do use both RE and FE NXT. There has been a bit of a learning curve for some of those users but overall it has been well received. We are still struggling with getting everyone on board for RE Connect/splitting records in anticipation of One Record.
As mentioned previously, support is great for the majority of the time. There are instances where you are clearly getting someone who is new to the products and may struggle a bit but that will happen anywhere you go :).
We currently use Enrollment Management for contracts only. It was used fully prior to my arrival but the admissions team chose to use Ravenna for the 'common app' functionality. Contracts are a breeze with Enrollment Management and we have found the integration with Blackbaud Tuition Management (formerly Smart Tuition) to be working well.
We use the LMS but do not require faculty to use it. Since this is the case, I feel we miss out on some of the perks/functionality that make life easier with LMS. I used onCampus to full capability at other institutions and found overall it was a good product.
Overall we are happy with SIS. There have been some odd flukes, typically as a result from a Wednesday update, but issues tend to get fixed in a timely manner.
You can't beat the full portfolio of EMS, FE/FENXT, RE/RENXT. Blackbaud has become the standard for independent schools. The complaint I most frequently receive from constituents is the lack of customization. However, they don't fully realize it is a canned database and not a custom database built from scratch.