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eTapestry, while powerful with possibilities, is simplified
September 26, 2022

eTapestry, while powerful with possibilities, is simplified

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We use it to track and manage donors and donations incoming from various places. This management helps to better the data for requests, follow-ups, and relationship with those donors. We use that history and trends to support grants and fundraising. Our organization also manages grants for research, mainly through academic resources, and eTapestry helps to track those funds.
  • Simplicity
  • Search functions for donors and history
  • Creating and managing reports, this is not an intuitive system
  • The "memory" of accounts and reports recently used is often forgotten
  • Historical data
  • Management of grants
  • Integration with online donations
  • The cost of eTapestry is helpful for budget
  • The time it takes to learn eTapestry's in's and out's is poor - and time is money
  • We've been able to come back to lapsed donors for asks with success
I was not involved in the selection of Blackbaud eTapestry. However, in comparing it to my experience with Raiser's Edge, this program is more user-friendly despite the learning curve battle of the query and reports section of eTapestry.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

The query and reports are helpful aspects of eTapestry, but it takes a while to learn. Once a user has a better grasp on queries and reports, eTapestry helps to really narrow down searches for users, hone in on specific needs and desires, and give insight as needed. Sometimes the problem lies in the information previously gathered on donors and often in the 'guess and check' nature of learning the query and reports. This is not ideal for those without much CRM experience or who are crunched for time.