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Meh on Blackbaud eTapestry
October 02, 2022

Meh on Blackbaud eTapestry

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

Blackbaud eTapestry is the main CRM for my mid-size nonprofit. We use it to track all donations, contacts with donors, and all reporting for the month, quarter, and year-end.
  • Robust reporting options
  • fairly customizeable
  • Horrible customer service
  • difficult to work with
  • very long response times
  • overly expensive
eTap is intuitive but also customizable. I wouldn't recommend it for someone who has no clue how to manage a database.
Network for Good is significantly more cost-effective and overall more user friendly.

Do you think Blackbaud eTapestry delivers good value for the price?

No

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

No

Blackbaud eTapestry has been nearly impossible to work with when wanting to look at cost reduction. We are currently in the process of leaving and have the process of data migration to be very painstaking to do with eTap customer services. Additionally we were locked out of our account for the five days within our contract but towards the ends making data migration actually impossible. Really put our organization in a horrible position.