Item: Blackbaud eTapestry
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We used eTapestry as a donor CRM. We gained and tracked donations, as well as other communications, financial, and demographic data about current and prospective donors. I was the primary user, but the product was already in place when I joined the organization. WE also used it to send some donor communications out, from invitations to thank you notes.

Pros and Cons

Donor tracking
Donation tracking
Storing information to segment donor communications

Email capability could be improved
The interface could be updated
Needs more capabilities around soft credits and sustaining gifts

Return on Investment

Time saving
Improved frequency of donor communications
More robust donor tracking

Usability

I gave eTapestry this rating because I didn't have any major complaints or concerns. All the ways that eTapestry can improve are really minor, really just adding small features to donation and donor tracking. It has the most room for improvement in its email design. It could be a lot more flexible with more options.

Key Insights

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

Likelihood to Recommend

Overall Blackbaud eTapestry is a really solid CRM option for nonprofits with a mid-sized budget. It's a great younger/less powerful cousin of some of Blackbaud's even more popular products. If you haven't considered it yet, check it out! It's nice because it is specifically made for fundraising and designed with our needs in mind.

Blackbaud eTapestry: a pretty good, fairly affordable solution for your CRM needs

Overall Satisfaction with Blackbaud eTapestry