Overall Satisfaction with Blackbaud Financial Edge NXT
My role in Blackbaud is for reporting and accounts payable. I run a weekly check run through Blackbaud, usually on Friday. I run monthly reporting through the systems. I am a backup for processing cash receipts and entering them into the system. It is user-friendly to use, and I would recommend it.
- Accounts payable is user friendly.
- Reporting is easy to use.
- It seems that changes happen on the system and user not made aware of.
- I wish the database was a user friendly as NXT.
- Making deposits could be made easier.
- Keeping good financial information.
- User friendly.
- Wish it had student billing.
- Sometimes takes a long time to get questions answered.
- NXT seems to be not accessible at times.
Do you think Blackbaud Financial Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Financial Edge NXT's feature set?
Yes
Did Blackbaud Financial Edge NXT live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Financial Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Financial Edge NXT again?
Yes
Using Blackbaud Financial Edge NXT
100 - Education.
1 - Good.
- Accounts payable.
- Cash receipts.
- working with description to pull up account numbers
- running reports
- we are no longer going to be using blackbaud due to no more student billing
Evaluating Blackbaud Financial Edge NXT and Competitors
Yes - Great Plains. No longer supported what we needed
- Product Features
Our advancement team has been using Blackbaud Raisers Edge
Nothing
Blackbaud Financial Edge NXT Implementation
- Implemented in-house
- No issues encountered
Blackbaud Financial Edge NXT Support
Pros | Cons |
---|---|
Knowledgeable team No escalation required Support understands my problem | Not kept informed Difficult to get immediate help Slow Initial Response |
Yes, because it was a new system
I was having trouble printing checks, and customer service walked me through the problem until it was resolved.
Using Blackbaud Financial Edge NXT
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- accounts payable
- cash receipts
- printing checks
- student billing
- processing our credit card bill