Finance Specialist.
Updated August 10, 2022

Finance Specialist.

Shana Elam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

My role in Blackbaud is for reporting and accounts payable. I run a weekly check run through Blackbaud, usually on Friday. I run monthly reporting through the systems. I am a backup for processing cash receipts and entering them into the system. It is user-friendly to use, and I would recommend it.
  • Accounts payable is user friendly.
  • Reporting is easy to use.
  • It seems that changes happen on the system and user not made aware of.
  • I wish the database was a user friendly as NXT.
  • Making deposits could be made easier.
  • Keeping good financial information.
  • User friendly.
  • Wish it had student billing.
  • Sometimes takes a long time to get questions answered.
  • NXT seems to be not accessible at times.

Do you think Blackbaud Financial Edge NXT delivers good value for the price?


Are you happy with Blackbaud Financial Edge NXT's feature set?


Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Financial Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Financial Edge NXT again?


I like something functions. It does take some time to get an answer to a problem.

Using Blackbaud Financial Edge NXT

100 - Education.
  • Accounts payable.
  • Cash receipts.
  • working with description to pull up account numbers
  • running reports
  • we are no longer going to be using blackbaud due to no more student billing
We are switching systems due to no longer able to accommodate student billing

Evaluating Blackbaud Financial Edge NXT and Competitors

Yes - Great Plains. No longer supported what we needed
  • Product Features
Our advancement team has been using Blackbaud Raisers Edge

Blackbaud Financial Edge NXT Implementation

It was a couple years ago. It seemed light it was a smooth process.
  • No issues encountered

Blackbaud Financial Edge NXT Support

Sometimes you are on hold too long to get questions answered
Knowledgeable team
No escalation required
Support understands my problem
Not kept informed
Difficult to get immediate help
Slow Initial Response
Yes, because it was a new system
I was having trouble printing checks, and customer service walked me through the problem until it was resolved.

Using Blackbaud Financial Edge NXT

For the most part it is easy to use. Sometimes though the input screens are different and you are not entirely sure why there was this change.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • accounts payable
  • cash receipts
  • printing checks
  • student billing
  • processing our credit card bill