All in one for K-12 grades and then some.
March 22, 2018

All in one for K-12 grades and then some.

April Wind | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud K-12 “ON” Solutions

Chat support has been helpful almost all of the time, few times they couldn't find the errors but eventually did get an answer to us. Most issues is when we need something 'removed' that seems to take the support's support some time.
Our entire school uses K-12, from faculty to staff, administrators to security. We can manage our student records in one program. Our faculty is able to have all assignments online, able to be graded/assessed and parents are able to view the grade book. Our report cards are able to be visible to parents and necessary staff/faculty. We are able to add visitors to a calendar that is then visible to security and faculty/staff.
  • Most importantly, it has all the student records in one place, accessible for attendance, grades, contact information and contracts/admissions. I only wish all of the info was on one module so you didn't have to toggle in and out of a module to find certain pieces of information.
  • Admissions module simplifies some steps in the whole admissions process. It does take some time to learn the steps and processes available and the Knowledgebase has limited articles or articles with limited information but chat support is helpful when available.
  • Grading is easy and faster than our former program with less programatic errors and less steps to generate grades.
  • Allows us to have more users in more roles managing their own items such as forms, registration, communications.
  • Knowledgebase could use more detailed articles as well as more articles on even small steps that are typically omitted along with some screen images and some examples of what it looks like if you do option A or option B etc...
  • The "search" feature for information tends to be limited also with information on how to do steps in the various processes.
  • Lists are cumbersome and difficult to initially figure out but after about the first 50 attempts, they become easier to manage along w/ support creating some for us.
  • We have our contracts all in one place, several of us manage them now, previously it was only one person making an intense spreadsheet and no one but this person knew what was going to happen and yet another person had to upload to parents. Now, pretty easy, only hangup is adding more students to a particular type of contract after it has been generated and manipulated; we have had to create at least 5 versions of the contracts this year.
  • Easy to edit contact information and how we limit access to editing that.
  • Easy to share roles.
Our admissions associate recently left so we had to learn how to work with onBoard and found there are some capacities we did not realize were available for acceptance emails. On the other hand, a few lists we need to use for acknowledging honor rolls are a bit difficult to manage and take time to set up, even copying an existing list.