Item: Blackbaud NetCommunity
Rating: 1
Author: Katalin Sankowich

Use Cases and Deployment Scope

We used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.

Pros and Cons

Integrates with Raiser's Edge

Not user friendly.
Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
NetCommunity isn't nearly customizable enough.

Return on Investment

We spent entirely too much money on an option that was not well-suited to the organization's needs.

Likelihood to Recommend

I'm sure that NetCommunity is a fantastic product under certain circumstances. I've spoken to many other organizations that love it and could never imagine using anything else. Our organization just wasn't suited for the way that Spark integrated with NetCommunity and Raiser's Edge as a whole.

Implementation Rating

I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.

Implementation Details / Implementation Partner

Vendor implemented

Implementation Phases

Yes

Change Management Lessons

Change management was a minor issue with the implementation

It was a nightmare...

Modules Used

Overall Satisfaction with Blackbaud NetCommunity