Blackbaud NetCommunity is not the most user-friendly, however integrates with Blackbaud products
December 12, 2017
Blackbaud NetCommunity is not the most user-friendly, however integrates with Blackbaud products
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud NetCommunity
I am a Blackbaud site admin for my organization. I work for the Foundation of American Academy of Pediatric Dentistry so we use Blackbaud NetCommunity in our Foundation for our website donation page. We have a Blackbaud hosted WordPress site that I also manage and our donation forms are available through NetCommunity for our give now page.
- NetCommunity allows you to update your donation form and mobile donation page.
- You are able to create emails and newsletters.
- It allows you to find solutions to campaign and marketing needs.
- Not very user-friendly. It took me some time to figure out how to update our donation form and to make our mobile donation form match our desktop version.
- The templates could be a lot more user-friendly for the end user. I feel there are way too many tabs for the donors to go through to make a donation which may steer them away from donating.
- Some donors have had error messages when making donations however this could be the case with every website as issues do arise sometimes.
- We were able to purchase a package integrating all types of Blackbaud products which integrate.
- We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
- The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
We utilize multiple Blackbaud products including Raiser's, target analytics, NXT, NetCommunity, TeamRaiser so this allows us to have a cohesive package with all solutions that integrate. NetCommunity is a lot more expensive however it's worth it if you are looking to have one company for every tool and support for all needs.