Great product that is continually evolving
March 29, 2022

Great product that is continually evolving

Keri Eadie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

All fundraising activities are tracked here. We use both the WebView and the database view as the WebView still does not have full functionality.

The WebView is great for our fundraisers. It is easier to look at and more intuitive than the database view. There is some fun functionality like seeing a map where all your constituents (or a certain list of constituents) are. Donations can be taken on the road.

One of the greatest limitations is the lists (known as queries in the database view). If you need a simple list it is great and very easy to generate from various areas (ie who opened an email just click on the number and it will give you the list). If you need a more complicated list it is easier to do in the database view and bring it over to the WebView.

Reporting does not meet our needs yet. We do extensive year over year comparisons and have been using Crystal Reports for this. So the cutting off of Crystal Reports was a big hit with very little notice (I believe it was something like 6 weeks at year end). That was very disappointing.
  • Email marketing is easy to use
  • Integration with other products
  • Easy to navigate
  • Reporting is limited in terms of year over year or very detailed reports
  • Lists could be better particularly when they are more complicated
  • Event Capacity Limits would be better if they cut off based off what was in the database not just online transactions
  • Online Donations & Events Registration
  • Email Marketing
  • Donation Tracking and Processing
  • We have only used Blackbaud Raiser's Edge and Blackbaud Raiser's Edge NXT, so this is hard to measure

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Are you happy with Blackbaud Raiser's Edge NXT's feature set?


Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?


Did implementation of Blackbaud Raiser's Edge NXT go as expected?


Would you buy Blackbaud Raiser's Edge NXT again?


Microsoft 365 (formerly Office 365), SAP Crystal
Blackbaud Raiser's Edge NXT is great if you have someone who is responsible for managing it and training others (this doesn't need to be a full time person just someone who knows what they are doing).