Overall Satisfaction with Blackbaud Raiser's Edge NXT
While still learning, I use it to manage donors and donor prospects and analyze annual giving, and constituent information. I use actions, reports, lists, and marketing. It eliminates the need for queries at my level as a director. The graphics for year-over-year giving are beneficial and so much easier to access than in the database, I can find this information quickly and share it with colleagues and stakeholders in a format that they can follow/understand. The daily dashboard and wealth rating are both helpful.
- Mapping of donors
- Graphics in donor reports
- Donor profile all on one "page"
- Work Center and workflows
- Creating donor prospect portfolios has been a challenge, not enough info about the overall concept and chat was not helpful.
- Mapping is a bit difficult to navigate - takes practice
- Ease of communication among colleagues and via eblasts
- Ease of reporting
- Ease of targeting prospects and next steps
- Ease of entering actions (email automatically saved in actions)
While I am still learning, I use it to manage donors and donor prospects and analyze annual giving, and constituent information. I look forward to taking advantage of the donor portfolios and utilizing the workflow more fully. It has saved significant time and once I utilize workflow it will make donor prospecting easier and in turn should increase the number of major donor solicitations. We have just started using the email component as well which will provide more accurate tracking of contacts with our constituency. The graphics for year-over-year giving are very helpful and so much easier to access than in the database, I can find this information quickly and share it with colleagues and stakeholders in a format that they can follow/understand. The daily dashboard and wealth rating are both helpful.
It is difficult to find and navigate training because it seems there is so much information to filter through. It is confusing to find what requires pre-requisites. Sometimes there is not enough overall explanation as to why something is important and its uses of it. Creation of Portfolios was difficult to find training on and it is one of the most important things I want to use. It took a lot of time to realize/find that fundraisers had to be used to create a portfolio. A lot of training is required to utilize since so much terminology was changed from the database.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
Very helpful for managers like myself who need to learn about donors and track donation trends, and analyze the list of stakeholders. I am not sure how applicable it is for those who process gifts but we are learning. Our admin found that Blackbaud Raiser's Edge NXT is not really designed for all things related to student body/ admissions, tuition, etc. Therefore we have 2 databases for students/current families and info has to be entered on 2 systems.