Blackbaud RENXT: Make an impact on your organization with proven results.
July 18, 2022

Blackbaud RENXT: Make an impact on your organization with proven results.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We utilize Blackbaud Raiser's Edge NXT for prospect moves management, gift recording and receipting, mailing lists, specified donor reports, email communication with constituents, and much more. This product helps us to document all the pertinent information we need to be kept on each individual constituent both for users now and in the future. It allows us to find and segment donors who are current and ongoing givers and those who have lapsed. This identification is essential in knowing how to steward our supporters. We have 12,000+ constituents in our database, about half of which are active in our school community. With the use of this system, we can track and manage which area of the giving lifecycle our major gift prospects are in.
  • Helps find donors at risk of lapsing
  • Provides tools to enrich data in the form of finding addresses, emails, and phone numbers
  • Provides clear and comprehensive reports on specific campaign and fund performance
  • It is more difficult to enter and modify gifts and pledges how we want them than in the database view.
  • Some of the people who help via support seem to need additional training at times as they don't know how to help.
  • We have had trouble pulling reports that match between webview and database view and even support doesn't know why or how to explain why they would be different.
  • Gift recording and receipting
  • Reports on campaigns, funds, and appeals
  • Tracking our donor interests, giving habits, and contact to help us move them through the giving lifecycle
  • By utilizing the features of Blackbaud Raiser's Edge NXT we have increased the percentage/number of major gift prospects.
  • We have quadrupled our annual fund with the help and insights we were able to pull out of our database.
  • We can clearly and quickly find and pull a report on any given fund, event, or appeal to provide information to our Board of Trustees or finance committee.
I am able to track all contact with each donor, any comments or concerns they may have on aspects of the school, how much they are giving and to what area of the school, if they are alumni, and what other areas of their life may give them a greater propensity or affinity to give, and what relationships they have with other constituents in our database.
It seemed that the presenters were very knowledgeable and there are plenty of courses offered that focus on specific topics or areas of the program. They gave adequate time to show examples and let the persons attending the course practice what is shown. I also appreciated being given downloadable resources to utilize at a later time.
We used to use Network for Good for online giving management before switching to BBMS. I love that BBMS integrates the gifts automatically into the donors giving history rather than us taking the extra step of inputting each gift manually.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is great for documenting each step of the moves management process. The reporting it provides on specific campaigns, funds, and appeals are extremely useful. While the capability to search for addresses, emails, and phone numbers is an added benefit, it seems that some of this data has been inaccurate. Also, learning how to pull queries so they give the information you want to see has been a somewhat cumbersome process.