Blackbaud Raiser's Edge NEXT- So close to perfect!
July 18, 2022

Blackbaud Raiser's Edge NEXT- So close to perfect!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT as a donor database as well as for donation forms through Online Express. We had a previous system that was not able to keep up with our growing university and foundation. Our old system was outdated and slow- Blackbaud Raiser's Edge NXT has helped in processing times immensely.
  • Quick processing times within the website
  • Sleek & easy to use interface
  • I like that I can see a snapshot of a donor's giving history in webview
  • We feel that the donation form options are lacking. Neither web view and database view options do not meet all of our needs
  • We wish donation forms through online express had the option for donors to cover fees
  • Lumping multiple donations in one day into one bank disbursement has made it difficult to reconcile our donation records with our finance department's bank records
  • The ability to have one system for two EINs was our number one reason for switching to Blackbaud Raiser's Edge NXT
  • The ability to easily pull reports and lists
  • The ability to email to lists straight from the system and use their templates has also been great
  • We have only been using Blackbaud Raiser's Edge NXT for a few months and much of that has been spent learning the system so I'm not sure I can accurately give an example.
We've appreciated the quick-glance donation history function as well as the easy-to-use reports. We are looking forward to using our combined database come year-end to better segment our lists with less time spent de-duplicating from our previous two-database systems. Additionally, the email capability is much more user-friendly allowing less time to be spent pulling lists, and more time looking at analytics.
The training was very helpful, although being on the West Coast, the timeframes of either 6:00 am or 12:00 pm were not the most convenient.
We previously used two separate MatchMaker donor database systems along with Qgiv for our donation forms. We absolutely loved Qgiv as it provided us with tons of donation form features and insights, however, MatchMaker was cumbersome, slow, and lacked basic features. We're much happier with Blackbaud Raiser's Edge NXT than with MatchMaker, however, we're missing many of the donation form features from Qgiv.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

We have pretty specific needs because we fundraise for the university and our foundation. For the most part, we've had an easy time managing the two separate EINs within one Blackbaud Raise's Edge NXT system. Previously we had to have two separate database systems for our donors and there was a lot of overlap (one donor would donate to the university as well as the foundation), making tracking difficult and messy. We're really glad that we can have one system which identifies one donor as either foundation, university donor, or both. This simplifies a lot of our stewardship and asks. However, we're not totally satisfied with the online donation form options and would like to see more features added.