Blackbaud Raiser's Edge NXT
July 17, 2022

Blackbaud Raiser's Edge NXT

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

  • record donations
  • record donor information
  • allow customization of system
  • creating complex lists
  • automation
  • creating complex reports
  • processing donations in the back end
  • customizing online donation and registration forms
  • easy, useful custom reports
  • complex custom reports
  • lists/queries
  • exports
  • reports
  • mail for address processing
  • minimal impact at present; user adoption is still low due to various issues with the system
Very little. Most reports or lists have to be pulled from the database view into the web view in order to meet fundraiser specifications. We had to purchase an additional module, Queue, just to keep that info up-to-date on these web view lists based on database view queries. Having to buy extra modules just to make the core system work is discouraging.
It's pretty good overall
The database view component is the best in class, but with an old and outdated interface. The web view is modern looking and slick, but without the powerful capabilities needed for a modern fundraising office. Despite these limitations, the ability to customize is a huge strength, and it is definitely the best currently available. (We are, frankly, waiting to see/find a better product, however)

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Simple donor CRM needs are good. Complex reporting, automation, or procedures it is lacking. It's user-friendly for front-line fundraisers, but not so for the back office. Unfortunately, front-line fundraisers frequently want complex reports that can only be created in the database view, making the web view not terribly useful.