Raiser's Edge NXT - the future looks bright, but still needs full features of legacy database
July 18, 2022

Raiser's Edge NXT - the future looks bright, but still needs full features of legacy database

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT as a database solution for our fundraising and development department. We primarily use it as a web view version of their legacy database software; however, we have begun to transition some aspects of donation processing, giving forms, event management, and prospect management to the web-based NXT.
  • Prospect and database management
  • Ease of dynamic report generation
  • Viewable in any browser/from any computer
  • Fast and reliable access vs. database version
  • All features from the database version are not yet present
  • Functionality/naming conventions are different from database version
  • Occasionally feels like a "work in progress" with evolving features
  • Database Management
  • Donation Processing & Receipting
  • Prospect Information Tracking & Updates
  • Better prospect management and interaction tracking - able to easily access and update information and track actions
  • Easily converted legacy recurring gifts that had to be processed manually to automated processing
  • Using one single system for all of our fundraising needs
Blackbaud Raiser's Edge NXT makes it a lot easier to run reports and "lists" as they call them in this version of the software. It does have a learning curve if you are only used to queries in the database version, but the functionality of the list has more dynamic options and can be created more quickly and on the fly.
Blackbaud Online Express is the legacy version of the NXT software. Using NXT entirely would be preferable; however, many core features of Online Express are not yet present in NXT. For example, Blackbaud just recently added the tribute function to the new giving form option in NXT, until then this had not been possible and users needed to utilize Online Express to create giving forms with that functionality.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is great currently as a web-based version of the legacy Raiser's Edge database software. It is a great way to access data for those who are not familiar or comfortable enough with the database view of the software. This works particularly well for frontline officers or those who need to access data while on the road. Currently, there are still many missing features from NXT that are only possible to accomplish in the database view. Additionally, some users who have used the database view for many, many years may find the transition to the web-based NXT difficult.