July 17, 2022

RENXT is the "Cadillac" of fundraising management software, but it comes at a very high price and lately products are rolled out before being completely usable.

Item: Blackbaud Raiser's Edge NXT
Rating: 6
Author: Verified User

Verified User

Employee in Other

Non-profit Organization Management Company, 11-50 employees

Score 6 out of 10

Vetted Review

Verified User

Modules Used

Event
Membership
Tribute
Volunteer

Use Cases and Deployment Scope

Our organization uses RENXT for fundraising, volunteer management, event management, donation processing, prospect management, reporting, and analysis.

Pros and Cons

Data entry is fairly straightforward.
Fundraisers like the web view's interface.
Query is a very useful tool.

Lately there has been a lot of lagging (we have an open case).
The rollout of new features is haphazard, users are not shepherded through the process.
Too much focus on sales of new features, not enough focus on helping users onboard and use current features.

Most Important Features

Constituent Management
Donation Forms
Email Marketing Function
Reporting and Analysis
Prospect Management
Volunteer Management
Event Management

Return on Investment

I am new to this organization, so I don't know about tangible results due to Raiser's Edge NXT yet, but they have been using the platform for a long time.

Data Intelligence

Our fundraisers use their work centers to manage their prospects and find it very helpful. The web view is great at providing information quickly and at a glance.

Online Training

I was not yet working in this organization when they took the online trainings.

DonorPerfect worked well enough, but they were upgrading and not supporting the version the organization I worked for had so when we had a choice to go with DonorPerfect's upgraded platform or change to Blackbaud's Raiser's Edge, we chose to go with Blackbaud's Raiser's Edge. It has many more options and comprehensive solutions for data management, tracking donor relationships, and other specific details about constituents, as well as more robust query, export, and reporting tools.

Key Insights

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365, OneCause, ImportOmatic, Blackbaud Online Express, Emma, RegFox, Raiser's Edge, Blackbaud Financial Edge NXT

Likelihood to Recommend

Blackbaud Raiser's Edge NXT is the most comprehensive fundraising data management tool on the market and I have generally liked using it for years, but in the last few years, the company has put more effort into its sales team than its customer support team. Webinars where I am looking for useful tactical information seem like sales pitches. I need practical information on best practices using the current tools we have. Between knowledgebase, BB University, the Blackbaud Community, and other spaces that are meant to be helpful, I get lost and frustrated now when trying to find the answer to simple questions.