A helpful system, especially if you're in a small shop
July 20, 2022

A helpful system, especially if you're in a small shop

Kim Ruppel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I use Blackbaud Raiser's Edge NXT literally every single day for my job. I couldn't do my job without it. Thanks to this system I can quickly and easily look up a constituent, their giving history and analytics, contact info, and notes, and make informed decisions based on the information I access. The NXT system is easy to use, so those colleagues in my office who aren't super tech-savvy can easily access it and pull up the information they need with no trouble, and it also offers more complex features for those who want to do more with the data.

Pros

  • Makes it easy to access basic constituent information
  • Makes it easy to understand a constituent's giving history
  • Makes it easy to see and add actions.

Cons

  • In the past, setting up new user accounts is a bit confusing and multi-steps.
  • Gift management
  • Action management
  • Prospect insights
  • Time savings entering donations
  • Easier to keep track of constituents
  • Easier to rank and query donors
We are a very small shop (1-2 people in the office) so it's important that we can easily access donor information - both historical and predictive. We can easily run queries and wealth analysis for our donor base which helps us to know our top, loyal donors but also find potential new ones.
  • Online Training
I've figured out a lot of the system on my own over the years.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Whether you are in a small development office or a large one, this product is useful for everyone looking to track donor and constituent information and giving. It has lots of features and the capacity to track all the information you want to collect (and in my opinion, you should collect everything!) yet is simple enough to be used by someone novice to the system.

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