Blackbaud Review
July 27, 2022

Blackbaud Review

Kathy McCartney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud NXT in our Advancement Office as a constituents database. We steward our constituents, process gifts, build lists, run office reports, basically manage the finances in the Advancement Office. We are not at all pleased with the Online Express application. We actually don't use it anymore and have purchased Constant Contact as a primary email module. Online Express is old and not user-friendly at all.
  • Manages data on the cloud (safer).
  • Reports are clear and quite functional.
  • Allows to many field of data on each constituent.
  • The web side is missing functionality; can't do batches, queries there. We have to use the database side. We log in to NXT but have to work on the database side most of the time.
  • Constituent management.
  • Financial reports.
  • This is the only database my organization has used. We do, because of constituent manage, increase our fundraising dollars and number of donors every year.
The analytics provided by RE web side have helped us successfully complete a $9M building campaign. We have also grown our annual fund 50% in the last 7 years.
  • Online Training
  • In-Person Training

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud NXT is an excellent tool. Better than most development databases but there are some functionalities that could use improvement.