Blackbaud Raiser's Edge NXT value for the money.
July 29, 2022

Blackbaud Raiser's Edge NXT value for the money.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT is the primary CRM for all fundraising data at the University. The product enables real-time access to constituent data, research insights, history, and relationship manager portfolios for moves management. Blackbaud Raiser's Edge NXT provides an improved front-end user experience and allows all members of our fundraising team to access necessary data easily and accurately to perform a variety of donor management and fundraising needs.

Pros

  • Access to constituent data
  • Streamlined front-end experience for fundraisers
  • Cloud-based web access versus traditional RE 7

Cons

  • Event management with multi-level and tiered pricing
  • Import integration with ImportOmatic
  • Canned reporting for front-line fundraisers
  • Ease of access
  • Web-based functionality
  • Mobile use
  • Time saving in producing simple queries
  • Action metric reporting
  • Easier overall fundraising reporting
The analytics and data intelligence provided by Blackbaud Raiser's Edge NXT impacted our fundraising process by allowing us to partner with Target Analytics for more frequent wealth and capacity streaming of our donor database than was previously possible. The integration with Target Analytics, as well as Research Point, has helped to ensure our data is fresh and up to date.
Our staff frequently uses the online training modules. The majority of our Advancement Services staff are Blackbaud certified professionals, and the other functional areas of the Development team have access to the on-demand training modules. Our team is consistently utilizing online training as in-person training options are often costly.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is well suited for front-line staff because the interface is simpler and more pleasing than the traditional database view in RE 7. It is well suitable for quickly creating simple queries and accessing constituent profiles as well as recording and managing opportunities and action metrics and set up for simple event management. By contrast, Blackbaud Raiser's Edge NXT does not fully replicate all the functionality of RE 7, meaning that some fields still require the user to search in RE 7 as they do not appear in NXT. Also, the lack of complex event registration and management in NXT causes challenges for organizations that hold multi price-point events.

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