Take your fundraising to the next level!
December 29, 2022

Take your fundraising to the next level!

Mara Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

FCHFH uses RE NXT to manage donor relations including giving history, volunteer engagement, giving propensity, etc. This product allows us to assess current donor engagement and potential for growth. The work space is used by fundraisers to assess next steps with donors in their portfolio. Reporting allows us to determine the success of current and past fundraising efforts, giving us the ability to excel with future endeavors and leave failures in the past.

Pros

  • Consistent upgrades to make the system even better and easier to use
  • Reporting
  • Analytics to support fundraiser efforts

Cons

  • Better interface with Microsoft Outlook
  • Actions that link to users Calendar
  • App for phone/tablet use
  • Analytics
  • Reporting
  • Prospect Insights
  • Increase in total funds raised
  • Conversion of volunteers to donors via interface with Volunteer Hub
  • More time spent working with donors due to a more user friendly system
During our capital campaign we were able to develop invaluable insight into our donors via analytics and Research Point. We were able to see where our donors were already engaged, what motivated their giving elsewhere and to honor them by making the most appropriate ask. The donor experience was made so much better with the use of analytics.
  • Online Training
  • In-Person Training
Great access to instructors and direct interaction with the system while training.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

This is a significant investment so I wouldn’t be quick to recommend it to a smaller shop with a limited budget. FCHFH pursued the NXT upgrade when it was heading into a Capital campaign and we needed a more robust major donor pipeline. The access to the analytics and reporting allowed us to build out that pipeline with our current donors be assessing their current giving habits and their capacity to give more.

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