NXT is a leading donor management system for orgs of many sizes
December 29, 2022

NXT is a leading donor management system for orgs of many sizes

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Raiser's Edge NXT to track prospect and donor information for our organization - demographics, contact information, giving history, event attendance, actions. It allows us to have one main management system to track important information on prospects and donors. We use this to pull our marketing mail and email lists and is our main record of donations made. It also provides important reporting functionality to help inform our work.

Pros

  • Easy updating of constituent contact information
  • The Online Express tool allows donors to give online on our website and makes for easy input of that giving information to records. Online giving forms are easy to create.
  • The Data Health tool helps to identify possible duplicate records.

Cons

  • It would be nice to have more customization in some reports -- what types of gifts are included in the main reporting graphs and charts.
  • NXT has simplified gift types (versus database view of Raiser's Edge), which can cause confusion when pulling lists. For example, if you enter a stock gift that's also a pledge payment, the gift type is "pledge payment." However, if you then wanted to pull a list of all stock gifts, that gift would not be pulled in.
  • We would like to see NXT's gift options expand to ApplePay.
  • Gift Entry and Management
  • Reporting
  • Prospect Management -- actions
  • The biggest ROI in using NXT would be the time it saves in managing donor and giving information. Having most everything in one system helps our team be on the same page and saves time from tedious bookkeeping outside a main system.
NXT helps to categorize donors into giving groups (lapsing, renewed, etc.) that is especially helpful when making decisions around our annual giving calendar and activities.
  • No Training
I used CRM when I was at a much larger organization. It was great and more customizable but not necessary for an organization the size that I'm currently at. CRM and NXT have many similarities, but CRM is much more robust.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Raiser's Edge NXT is a very powerful but also easy to use system that would be beneficial for a wide group of nonprofit organizations. It has a lot of advanced functionality that can be helpful for organizations that need robust support but also can be used by smaller organizations that need a simple way to track their giving information and pull lists.

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