More user friendly for friendly users!
December 29, 2022

More user friendly for friendly users!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I am a daily user of NXT as a major gift officer. I use NXT to track and manage my donor portfolio, plan for future strategy actions, reference it for contact and giving information, and enter all completed donor-facing actions into NXT.

Pros

  • Easy for me to use as a gift officer (action entry is very easy)
  • Dashboard style of information presentation is user-friendly for basic information
  • Useful for portfolio management and tracking actions and next steps

Cons

  • Frequent connectivity problems that causes information to be inaccessible
  • Difficult to pull some kinds of information without access to "backend"
  • Preset Dashboard "tags" are not relevant and cannot be changed
  • This is not an area I look at (unsure if it has resulted in increased dollars)
I find that this insights are not really relevant to my type of work (for instance it tells me donors "without a meeting" but they are not a type of donor that needs a meeting as a competitive research foundation).
  • In-Person Training
NXT is MUCH easier to use and easier to navigate than the classic version. Those are the only fundraising systems I have used.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

It is a much more intuitive and easier to use system than classic Raiser's Edge, which I used for several years previously. As a "front-end" user, I find it is adequate for most of my job tasks.

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