Blackbaud Raiser's Edge NXT: When it Works it is Great but for the Price I Expect it to be More Dependable
December 30, 2022

Blackbaud Raiser's Edge NXT: When it Works it is Great but for the Price I Expect it to be More Dependable

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • NEXT
  • ReNXT

Overall Satisfaction with Blackbaud Raiser's Edge NXT

It is used as our system to maintain alumni records. We use the email system to maintain connections with our alumni with monthly newsletters and other announcements. From these emails, we are able to solicit our donors, inform them of alumni activity, and other opportunities that steward them to maintain a relationship with their alma mater.
  • Email System.
  • Donation Collection.
  • Reminders to steward relations.
  • Connecting to database can be 50/50.
  • Better tutorials, often have to get answers from other users.
  • Constituent records keeping.
  • Donation record tracking.
  • Statistics: How many emails are opened, clicked, Which campaigns worked best, etc.
  • Brand New Department: So we saw an immediate increase in donations (through email and mailing abilities).
  • This allowed us to connect easier with our alumni and has increased their involvement (monthly newsletters).
  • This then led to in-person involvement (Event tracking: alumni socials, attending events, speaking opportunities).
  • In the end it leads back to the donors wanting to give more.
Blackbaud Raiser's Edge NXT helps to track and maintain relations with those who are currently giving and to steward them toward more fundraising opportunities. Financial ratings allow us to connect with those who have not given. Reminders of those constituents that may become lapsed donors so we can make steward them and make sure they maintain that connection with the school.
The onboarding training was great. However, training after that is very broad. Many issues I have are specific and not addressed in the training. I do not mind turning to the help sections but that help section is not structured easily to find answers.
New to development, so this is the first fundraising system I have used.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

No

When it works it is great but the main drawback is it is down quite often. I see this in an NXT/Blackbaud Raiser's Edge NXT Facebook group where people are complaining that they cannot connect to their database. Additionally, it needs better instructions on how to do certain things. We need to get our numbers to meet our constituent limit. Information was not structured to find the answer easily, however they were more than willing to offer virtual assistance at a hefty cost.