Next Thoughts on Blackbaud Raiser's Edge NXT
December 30, 2022

Next Thoughts on Blackbaud Raiser's Edge NXT

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT for all our fundraising work. Tracking donors, logging actions, recording gifts and analyzing our work. Without Blackbaud Raiser's Edge NXT we would not know which donors are active with our organization and how to continue to engage them in the best ways.

Pros

  • Easy login.
  • Easy to attach documents.

Cons

  • Ability to edit email series after setting it up without disrupting the whole auto-response series.
  • The list of preferred salutations has the least commonly used ones at the top. Can you reorganize it so the first name is at the top?
  • Gift records.
  • Actions records.
  • Donor constituency.
  • Increase in major gifts.
We can track appeals and packages to see which donors responded to which outcomes.
  • Online Training
The quality of the presenters is quite variable.
Raiser's Edge Database view was already in use at this organization and it made sense to update to Blackbaud Raiser's Edge NXT.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is not appropriate for small organizations with limited budgets. We still have to do a lot of exporting of a list and then cleaning it up in Excel to get the data in the way we need. It's probably a setup thing but we're too far in to fix it all.

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