Blackline Excellent Customer Service
Overall Satisfaction with BlackLine
I am a Blackline Implementation Partner (RGP). Blackline addresses a variety of our clients issues across the entire platform. If I had to select the most common, it would be the transparency, standardization and efficiency that Blackline offers.
- Blackline Customer service is outstanding. The support desk turn around time is great.
- Blackline Implementation team is well versed in a variety of issues/situations. Very adaptable to most organizations.
- Blackline Product is awesome. It is truly an end to end process software.
- Account Mapping does not allow accounts to be mapping into existing accounts. So basically no account merging.
- Journal entry module does not provide duplicates error for Customers that are using "Out of the Box" ERP systems. Need same capability/functionality as connector.
I haven't used any other products outside of Blackline for Account Recs, Matching, Task, and Journals.
Do you think BlackLine delivers good value for the price?
Yes
Are you happy with BlackLine's feature set?
Yes
Did BlackLine live up to sales and marketing promises?
Yes
Did implementation of BlackLine go as expected?
Yes
Would you buy BlackLine again?
Yes
Using BlackLine
140 - The organization represents a mix of business functions from Accounting, Tax, Financial reporting, to Operations teams.
2 - The people/skills that are required to support Blackline in most of my implementation are the companies Super Users with working knowledge of the organizational structure, Accounting policies, and have the ability to assist with change management.
- Effieciency
- Transparency
- Standardization
- Matching and streamlining the Inventory process
- Using Task for Employee Onboarding
- Intercompany Hub
- Journals
Evaluating BlackLine and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
The single most important factor in most companies decisions is the products functionality, standardization, ease of use and efficiency.
I would not change my evaluation/selection process
BlackLine Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
I am a Blackline Implementation Partner and the Blackline Implementation Partners always go above and beyond to assist clients with the best solutions.