Happy BlackLine Customer
Updated September 18, 2019
Happy BlackLine Customer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlackLine
Currently we are utilizing BlackLine for account reconciliations and tasks globally. BlackLine allows us to centralize and standardize our account reconciliation process to be more efficient and have better overall controls over the process. Our auditors, internal and external, utilize BlackLine to review our account reconciliations and month end close tasks to avoid disrupting the accounting functional to request documents.
- Overall the product is fairly intuitive and user friendly
- BlackLine provides great training for users
- BlackLine really invests in continuous improvement of the product to meet customer needs
- The reporting available for admin changes is lacking for a critical financial system subject to audit.
- Rules based administration is outdated (no import capability, max number of lines, deleting lines from bottom of rule to top, etc.)
- BlackLine was in place at my current employer before I joined. As I believe we transitioned from a manual account reconciliation process, the SAS solution was obviously a huge improvement.
- We are now looking to expand our use of BlackLine in Journals.
During our due diligence process, we evaluated BlackLine and Trintech. Trintech at the time (5 years ago) was not nearly as advanced in product functionality as BlackLine was. There was really no comparison.
Do you think BlackLine delivers good value for the price?
Yes
Are you happy with BlackLine's feature set?
Yes
Did BlackLine live up to sales and marketing promises?
Yes
Did implementation of BlackLine go as expected?
Yes
Would you buy BlackLine again?
Yes
Using BlackLine
100 - Oil & Gas all departments
3 - Understanding how to solve issues and fault messages, plus training
- Journal Entries
- Smart Close
- Account Recons
- Use to monitor the close process
- Use of the data history to understand approx how many journal entries for month end & quarter end closes for progress measurment
- Use to analyze the non reoccurring journal entry information.
- More dash board reporting
- Matching modules
- Variance analysis
Evaluating BlackLine and Competitors
- Product Features
Yes, would choose the product everytime.
BlackLine Implementation
- Training
- Users ready to leave SAP Gen and use this product
- Change overall
BlackLine Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Everytime I ask a question, it is quick response. Laura Janssen scheduled a call to help me with my reporting needs quickly when I reached out. She scheduled a time that was convenient for me and stayed available until I completely understood the new reporting module completely. I appreciate her support so much.
Using BlackLine
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Journals
- Smart Close
- Account Recons
- Reporting
- Some of the interface with ERP
- Some of the error messaging for understanding.