Super Software
November 26, 2020

Super Software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

BlackLine is currently being used in the accounting and finance areas to complete monthly reconciliations of "key" accounts. The tool has also been deployed to other areas of the organization to facilitate completion of owned reconciliations. Accounting and finance also use the application to track companywide adherence to policies regarding timing and completion of assigned reconciliations.
  • System does what it says it will do--automate the reconciliations
  • Easy to use
  • Excellent customer service
  • Ease of use of training material
  • Benefit derived from time saved greatly exceeds the cost of the system
  • Tracking system to hold the entire company accountable is invaluable
  • Workspace to house all support data for reconciliations is very effective
The BlackLine system was more intuitive and seemed to offer more features than the competitors. Positive features included extract capabilities from other systems, including the general ledger. The email communication, which is triggered by the due dates, is a great feature that assists in driving policy and companywide accountability.

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

Blackline software provides a solution to a necessary process that needs to be complete, accurate, and repeatable. It needed to be accessible to all and it needed to be at a level that spans all types of skill sets. The compilation of results also needed to be clear and concise.
The success of any software rests on the ability to understand how it functions, how well the team can learn navigating in the software, the education and training material available, and the support that the software vendor provides. BlackLine checks all these boxes and continues to stay focused on the customer experience.
BlackLine provides for a seamless extract from the general ledger to populate these balances in an automated process. This allows for a complete and accurate function, eliminates a manual process, and reduces the chance of error. The workspace also serves as a very effective repository for additional support documentation. Attachment of the documentation is easy.