Overall Satisfaction with Bloomfire
I use it to go look up clients' questions. I use it to show me how to set up different programs. Or to see different strategies or ways to improve my customer. I use it to help clients set up accounts. It is a good program you go to to ask a question when you don't know the answers. Instead of waiting for a supervisor to come to answer my question which could make me lose a client because of the wait time.
- You can ask any question.
- If they don't have the answer to a question but you know the answer you can create an article.
- Saves time.
- No improvement needed.
- Very easy to use.
- Increased customer satisfaction.
- Employee satisfaction.
Do you think Bloomfire delivers good value for the price?
Not sure
Are you happy with Bloomfire's feature set?
Yes
Did Bloomfire live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bloomfire go as expected?
I wasn't involved with the implementation phase
Would you buy Bloomfire again?
Yes
Tax returns.