Would use over and over again
February 22, 2021

Would use over and over again

Tosha Mays | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

I use it to go look up clients' questions. I use it to show me how to set up different programs. Or to see different strategies or ways to improve my customer. I use it to help clients set up accounts. It is a good program you go to to ask a question when you don't know the answers. Instead of waiting for a supervisor to come to answer my question which could make me lose a client because of the wait time.
  • You can ask any question.
  • If they don't have the answer to a question but you know the answer you can create an article.
  • Saves time.
  • No improvement needed.
  • Very easy to use.
  • Increased customer satisfaction.
  • Employee satisfaction.

Do you think Bloomfire delivers good value for the price?

Not sure

Are you happy with Bloomfire's feature set?


Did Bloomfire live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomfire go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomfire again?


When I was unable to reach a supervisor in 5 min I was able to type in my question get a response within a sec and relay the info to my client.