Item: Bloomreach Commerce Experience Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Bloomreach Commerce Experience Cloud will manage and provide content for the website and several apps and other systems within the company and enable site management for some functions.

Pros and Cons

It gives a manageable oversight of content and what it will look like once published
It offers a lot of flexibility in connecting with other systems

Though highly flexible it does mean the system can be (overly) complicated at times, but this can usually be overcome by good documentation
It could use a good form solution that is easy to integrate and safe to use with GDPR rules in mind without having an impact on deployments of new versions

Return on Investment

In our case theBloomreach Commerce Experience Cloud implementation gives us higher uptime (so less impact for users during updates)
Making use of the standard functionality in stead of custom implementations makes for speedier updates for system and customer wishes

Support Rating

8

Easy and quick to respond, once support alignment is clear

Time to Value

Working from a very complex and large forme version we're still migrating the bulk, but the initial clean version was done in months if not weeks.

Unified Customer Data

We don't make use of the AI-based algorithms and commerce platform (yet)

Alternatives Considered

None, we've used this product for some years now

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Likelihood to Recommend

If you have a lot of content and need a lot of flexibility integrating with other systems it's great. If this is less it might be more complicated than needed.

Though the product needs it's tips and tricks to work with, the platform it works on is nice and uncomplicated, making release of new versions, managing and monitoring it a lot easier that the former on premise version.

Usability Pros and Cons

Pros	Cons
Like to use Technical support not required Consistent Quick to learn Convenient Feel confident using	None

Easy Tasks

Once alligned the personalised results it offers are very nice

Difficult Tasks

Getting used to working with documents and trusting the right content is offered takes some getting used to

Scalability

8

The product is very flexible and can provide multiple departments, sites and other system from one uniform input system. Scalability on the backend is also very nice

Reliability and Availability

7

Insights as to what the backend system is doing cpu or memory wise is currently restricted to New Relic or info from their service team. More options would be appreciated. That said the service team is always looking into your performance if it falls out and ready to assist.

Performance

7

The performance of the system is usually no issue or bottleneck, but you do need to be aware of the implementation you place. Most performance issues are caused by own implementation, not by the backend platform and should that be the case the service team will be happy to see what can be done

Happy in the clouds instead of down in the ssh tunnel

Overall Satisfaction with Bloomreach Commerce Experience Cloud