1. Home
  2. Marketing Automation Software
  3. Bloomreach Commerce Experience Cloud Reviews
  4. User Review of Bloomreach Commerce Experience Cloud
Experience with Bloomreach Commerce Experience Cloud
March 30, 2022

Experience with Bloomreach Commerce Experience Cloud

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

We use the Bloomreach Exponea tool to communicate with our readers and subscribers via Weblayers and emails. Exponea is a very important tool for converting readers to subscribers for us.
  • Weblayers
  • Scenarious
  • Analytics Reports
  • Surveys
  • Reports limitations
  • Consents
  • Highest conversion rate of all our tools
  • Increasing subscriber activity
  • Better understanding readers' behavior through data
Bloomreach Exponea enables better work with data in emailing scenarios and the UX/UI is more friendly.
Many tools of Bloomreach Exponea are very well designed. For example, Weblayers, emailing scenarios, and reports. Unfortunately, there are still tools that require development, mostly surveys, and experiments. A very big problem is also the limitation of Reports to 10,000 rows.
Bloomreach Exponea's technical support is at a high level, but the price is also high. The quality of Live Chat support is unbalanced. Sometimes good, sometimes not.
In our company it took a couple of months of implementation. It wasn't always easy to implement code to our websites and setup reliable tracking. But now Bloomreach Exponea is one of our most reliable tools.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Conversion of readers to subscribers via Weblayers and communication with new subscribers through emailing scenarios.