Easy to use while complex
April 22, 2022

Easy to use while complex

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Bloomreach Commerce Experience Cloud in our company is used for - personalized emailing, specific scenarios and newsletters - personalized web promotions - reporting - surveys by mail and on web page - GDPR consent management
  • sophisticated scenarios with a lot of conditions
  • use of customer segmentations
  • integration of SQL
  • revenue from emailing is the main driver
very easy for all the usual cases
sometimes complicated when reporting particular metrics
easy to reach suppport
I havent been in the company during implementation phase

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

best suited for scenarios with emails, push, sms acted together