Item: Bloomreach Commerce Experience Cloud
Rating: 9
Author: Miyuki Abe

Use Cases and Deployment Scope

To retain one-time purchase customers and nurture loyal customers.

Pros and Cons

User interface is very easy
Training course is effective
Chat support is very speedy and useful

Customization e.g. SQL
If we could confirm who to send an email to at each step in the journey that would be great We need to confirm if the condition works right.

Return on Investment

increase campaign engagement score
improve cart abandon rate

Alternatives Considered

Salesforce Journey Builder and Salesforce Marketing Cloud Email Studio

user interface is much easier than Salesforce.
cost performence

It is very straightforward, however, when we need to set complicated conditions it was hard to build by ourselves. We needed support from the Bloomreach engineer. Also, we have to learn Jinja to create personalized content. This is painful for marketers who are not regular users of the tool.

Support Rating

Bloomreach support has professional skills and knowledge. Never gave up and supported us in the right direction till the end. Also even tiny questions, they looked very polite to answer.

Time to Value

2-3 months

Key Insights

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Yes

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

Likelihood to Recommend

marketing automation scenarios which are triggered by web behavior based on SDK implementation.

Good experience

Overall Satisfaction with Bloomreach Commerce Experience Cloud