New Technology new techniques
Updated February 22, 2023
New Technology new techniques
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
We are implementing Bloomreach to Amway Clients in Taiwan and India. The scope of the use case is to ensure customers follow products they bought in past. We are facing a problem with communicating to their direct uplink or above-linked customer. Is there a way to send an SMS/EMAIL to a customer who has references from another customer like MLM tree?
- Segmentation creation
- Scenario creation and testing
- Aggregate usage in Personalization
- Reporting Dashboards
- Using Event attributes in the Jinja
- More Jinja use case references
- Scenario based on Customer reference attributes
- Segmentation on any attribute
- Scenario testing which provides customer count
- Jinja implementation for personalization
- Custom Reporting Dashboards
- We are yet to test ROI data
- Personalization on Email & SMS
- Segmentation uses
- Jinja implementation
We are yet to implement all the features available in Bloomreach. Once our product is launched we can mention these AI customer unification features.
Adobe Journey Optimizer has fewer features compared to Bloomreach, So we recommend this to our clients and started the implementation of our client use cases in Bloomreach
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes
Bloomreach Commerce Experience Cloud Feature Ratings
Using Bloomreach Commerce Experience Cloud
5 - Account level and Project level user creation Implementation of Shopify local CSV imports Scenario creations custom reports creation and etc
- Welcome scenario
- Abandon Cart
- Birthday Scenario
- Creating events and using like dry run to get counts for a week
- Using file transfer integrations
- Customer unification from different system
Evaluating Bloomreach Commerce Experience Cloud and Competitors
- Price
- Product Features
- Product Usability
No I will not change my options as i had given all true to my heart.
Bloomreach Commerce Experience Cloud Implementation
- Implemented in-house
Yes - Data Model Creation
Creation of Customer & Event attributes
Integration of source system
Creation of Customer & Event attributes
Integration of source system
Change management was a big part of the implementation and was well-handled
- Hard & Soft id combination
Bloomreach Commerce Experience Cloud Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We are sure on that we have access to the tool at Account Admin .
We have a request for creating 32 Projects for our client it was all created after sometime our client wanted the Projects to be renamed the support team were on it quickly and updated the names
Using Bloomreach Commerce Experience Cloud
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Email Template creation
- Scenario
- Custom Dashboard Reports
- Jinja