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BlueHornet - It's Not You, It's Me
November 21, 2013

BlueHornet - It's Not You, It's Me

Hannah Kennedy | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction

  • Offers an easy to learn platform. Great for beginners who aren't familiar with Email Marketing to understand and master.
  • Great dynamics. Allows you to offer your subscribers very personalized messaging with ease.
  • Fantastic testing capabilities. Subject line, content, and button testing is quite flawless with this ESP.
  • Reporting is not as up to speed as some other ESP's. Pulling accurate reports is a manual task. Doesn't allow you to exclude test/null campaigns when exporting results.
  • Many issues with the platform, such as broken click-through reporting, automated campaign reporting, etc.
  • Far behind other ISP's are far as third-party integration. Does not allow you integrate other platforms within this ESP, or pull your statistics within MS Excel.
  • Has offered faster lead conversion by offering a great testing platform. You're able to target your subscriber personally and send them on different tracks.
  • Very efficient as far as building out and copying email campaigns.
  • Allowed us to run great nurturing campaigns that helped bring in a large amount of our leads.
Although BlueHornet offers helpful testing capabilities, the ESP is a bit outdated. There is a lot of room for aesthetics improvement as they are not appealing. The reporting tool is usually broken, and reporting either no, or wrong metrics. If this ESP were to update their design, as well as fix the reporting tool, I think this platform would be much better.
I would recommend a colleague to ask them basic questions regarding deliverability as well as highlight some issues they may have, to decide if BlueHornet can offer them guidance. I would also request a trial period to navigate the platform, and decide if it is best for your company. I would recommend this platform to businesses just starting out, over large, established companies.