End-user perspective of BlueJeans
February 28, 2020
End-user perspective of BlueJeans
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
BlueJeans is being across the organization. While we have two different solutions (BlueJeans and MS Teams), for all the collaboration involving external stakeholders BlueJeans only is being used. For internal conversations, we go with either BlueJeans or Teams. For other kinds of conversations, ranging from brainstorming, reviews, demos, to customer interactions, we use BlueJeans.
- Recording Quality: audio, video have been good
- Dial-in option is handy, especially while dealing with calls from low bandwidth locations.
- Mobile app is intuitive from UX point of view
- The "Call Me" needs to be further streamlined. For example, when I used the "Call Me" option, sometimes I get the call from a US-based (+1) number and sometimes from an India-based (+91). There have been multiple occasions where I am not connected to the call or the call just gets dropped. You may need to work with the service provider in the respective locations.
- Duplication of participant list in the recordings
- I had been using the Windows Desktop app, and there had been issues while screen sharing. The desktop app was reinstalled, but nothing much helped.
- Until some time ago, we have seen participants being dropped from meetings randomly. While I haven't seen this in the recent past, they need to actively track these stats and proactively take measures to fix these issues.
- Well, in my experience, this had been a good tool. But we have the option of MS Teams as well.
I haven't been involved in the tool evaluation, hence I can't comment on this. But as a user, I certainly found BlueJeans nice compared to my previous experience with WebEx.