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BlueJeans has me singing The Blues...
Updated September 28, 2021

BlueJeans has me singing The Blues...

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans Meetings

BlueJeans is used by our organization to conduct virtual meetings between departments, and to do virtual presentations to parents and children enrolled in our programs. I'm not sure which teams use it the most. BlueJeans addresses the problem of current social distancing requirements due to COVID.
  • Scheduling BlueJeans meetings is easy.
  • Sending the invites is difficult and intuitive.
  • The general operation of BlueJeans is not intuitive.
  • People have difficulty operating the program.
  • Re-implementation of juvenile programs during the pandemic.

Do you think BlueJeans Meetings (discontinued) delivers good value for the price?

Not sure

Are you happy with BlueJeans Meetings (discontinued)'s feature set?

No

Did BlueJeans Meetings (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlueJeans Meetings (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy BlueJeans Meetings (discontinued) again?

No

  • Zoom
BlueJeans is only average compared to Zoom. I had no choice in selecting BlueJeans, but if I had a say I would not have selected it.
BlueJeans is well suited anywhere a virtual presentation would be appropriate. Virtual meetings in general are less appropriate since face-to-face meetings are more productive.

BlueJeans Meetings (discontinued) Feature Ratings

4.3
High quality audio
5
High quality video
5
Low bandwidth requirements
5
Mobile support
2
5.0
Desktop sharing
5
Whiteboards
Not Rated
4.0
Calendar integration
3
Meeting initiation
5
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
5.0
Live chat
5
Audience polling
Not Rated
Q&A
5
5.0
Participant roles & permissions
5
Confidential attendee list
5
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using BlueJeans Meetings

16 - I really don't know how many people in our organization use BlueJeans Meetings, so I just used the number of people in our department. They are counselors and police officers.
2 - IT
  • What is a "use case?"
  • To conduct our juvenile related programs and provide ongoing services to At Risk Youth during the COVID pandemic.
  • Possibly conduct out-of-state applicant interviews.
I have no say in this. But if I did, I would say that i gave it a 1 because of the difficulty it took to learn to use it. Zoom was much more intuitive.
Zoom

Evaluating BlueJeans Meetings and Competitors

BlueJeans Meetings Implementation

Better training.
  • Implemented in-house
Not sure - I don't know what "organizational change management" is.
  • Learning to use it.

BlueJeans Meetings Training

Configuring BlueJeans Meetings

BlueJeans Meetings Support

ProsCons
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Less knowledgeable
No. I have no say in this.
No. All support I received was average.
BlueJeans support is average. There is nothing terrible, but there is also nothing outstanding or noteworthy.

Using BlueJeans Meetings

ProsCons
Familiar
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
  • There's nothing elegant. The easiest function is the "on demand" meeting.
  • Scheduling meetings.
For people joining meetings, it is relatively simple. For people setting up meetings, it is more difficult.

BlueJeans Meetings Reliability

What is scalability?
Although I do not consider BlueJeans user friendly, I have never had an issue with its availability.
I have never had to generate a report from BlueJeans.

Integrating BlueJeans Meetings

I have no say in this.
  • None.
See above answer.
  • No.
I have no say in this.
I have no say in this.
I have no say in this.

Relationship with BlueJeans by Verizon

I have no say in this.
I have no say in this. There is a decent amount of these survey questions that are not aimed at the right people, or you are not asking the right people the right questions.
Once again, I had no say in this.
I had no role in this part of the process.

Upgrading BlueJeans Meetings

  • I don't know if we had an upgrade.
  • I did not know there was going to be an upgrade.