Great Product - BMC FootPrints
June 17, 2014
Great Product - BMC FootPrints
Score 8 out of 10
Vetted Review
Verified User
Software Version
11.5
Modules Used
- change management
- mobile view
- api
Overall Satisfaction with BMC FootPrints
The whole organization is using it. We use it in IT to support software change management as well as help desk tickets. As an enterprise we also use it as a ticketing system for our customers' trouble tickets. We've started using it for HR workflows as well. Our latest project using BMC Footprints is being used to allow customers to "sign in" when they arrive at a retail location.
- Footprints does approvals and mobile approvals very well through email.
- Footprints does change management and history / tracking very well.
- Footprints serves as a great ticketing system.
- Footprints has a great API that is easy to use to submit and modify tickets.
- The database is easy to read from and report from using SQL Server Reporting Services.
- The user interface isn't great. You have to click on the workspace name in order to get the dropdown to change. It's poor UI/UX.
- The licenses are a bit expensive.
- It's server processing can be intense. The perl.exe processes can tend to go crazy when you have over 100 active users in the system all day.
- The reports builder/writer can be difficult to get the exact data that you're looking for, especially if you're shooting for time based info.
- It has been great. We used to print orders and have field agents take paper to the field. Now we dispatch to an iPhone and close via iPhone all through BMC. No more paper. We are saving tens of thousands per year.
- It saves time when IT auditors come by, because we route all approvals through it for logging.
We liked it because it has more features and a better price and its not cloud based.