A Perfect Solution for Any Business | TrustRadius

Use Cases and Deployment Scope

We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, network team, and in house support. It has been a great product to work with and helps us keep track of many issues, new hire processes, SAP development, and system access tracking. It also has been key in helping maintain our level 1 PCI compliance year after year.

Pros and Cons

Ease of use
Customization
Great performance
Outstanding technical support team

No reliance on Java
Quicker ability to purge old data
Ability to change fields en masse

Return on Investment

Increased helpdesk productivity
Great product to use as a knowledge base
Great way to keep track of PCI objectives

Alternatives Considered

We only used an in house built system before and this blows everything the old software was capable of out of the water.

Likelihood to Renew

10

We have no reason to find anything else as Footprints does everything we need it to do and does it well.

Likelihood to Recommend

It's well suited for any business that needs a solid change management or helpdesk ticket tracking system that's both easy to set up and use.