Review on BMC
Overall Satisfaction with BMC FootPrints
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engineers, our project management dept uses it for tracking IT projects of the clients, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain compliance, as well as to grow a large history of all problems and changes in our company.
- Good to use.
- Makes life easier with less troubleshooting.
- Ticketing review makes easier.
- Archival is bit nasty.
- Performance impact when it comes more documents in the same case sheet.
- Inventory is something we should look at.
- Good in terms doing its outcome.
- Makes life easier.
Do you think BMC FootPrints delivers good value for the price?
Yes
Are you happy with BMC FootPrints's feature set?
Yes
Did BMC FootPrints live up to sales and marketing promises?
Yes
Did implementation of BMC FootPrints go as expected?
Yes
Would you buy BMC FootPrints again?
Yes