Overall Satisfaction with BMC FootPrints Service Core
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Knowledge Base, and Service Catalog. The product has been deployed for departments both inside of IT and outside of IT including: Marketing, Finance, Human Resources, Supply Chain, and Project Management.
- It provides a simple to implement customer portal.
- Web-based, makes for simple management of tickets and tool from within a Web GUI.
- v12 is a brand new product with the label of FootPrints. It doesn't have the full set of capabilities as pre v12 versions have.
- We've been able to utilize FootPrints to automate some of our antiquated systems which has resulted in operational savings.