Leave your mark with FootPrints
March 30, 2017

Leave your mark with FootPrints

Kelson O'Neil | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC FootPrints Service Core

St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Knowledge Base, and Service Catalog. The product has been deployed for departments both inside of IT and outside of IT including: Marketing, Finance, Human Resources, Supply Chain, and Project Management.
  • It provides a simple to implement customer portal.
  • Web-based, makes for simple management of tickets and tool from within a Web GUI.
  • v12 is a brand new product with the label of FootPrints. It doesn't have the full set of capabilities as pre v12 versions have.
  • We've been able to utilize FootPrints to automate some of our antiquated systems which has resulted in operational savings.
Very well suited for small and emerging IT departments that need to provide basic Incident/Request Management, Change Management, and a basic customer portal. It is also a good tool for organizations who do not have well defined ITIL/ITSM Processes.

BMC FootPrints Feature Ratings

Organize and prioritize service tickets
6
Self-service tools
4
ITSM reports and dashboards
5
Configuration mangement
2
Asset management dashboard
2
Change requests repository
6
Change calendar
6
Service-level management
5