Item: BMC Helix Remedyforce
Rating: 9
Author: Evan Kent

Overall Satisfaction with BMC Helix Remedyforce

Use Cases and Deployment Scope

[BMC Helix Remedyforce] is used to track tickets and services provided to clients as well as inventory. It helps to make searching through previous tickets easier as well as finding what services/software a particular client uses. This is important because all of our clients have unique setups/software requirements. With out software like this, we'd have to "reinvent" the wheel each time we assisted a client.

Pros and Cons

Pros

Track services
Track tickets
Keep client information easy to search

Cons

It can be a bit slow
The searches can require complex code to get the exact data you need
Sometimes the searching can feel incomplete

Key Insights

Do you think BMC Helix Remedyforce delivers good value for the price?

Yes

Are you happy with BMC Helix Remedyforce's feature set?

Yes

Did BMC Helix Remedyforce live up to sales and marketing promises?

Yes

Did implementation of BMC Helix Remedyforce go as expected?

Yes

Would you buy BMC Helix Remedyforce again?

Yes

Other Software Used

BMC Helix ITSM (Remedy), ServiceNow Customer Service Management, ConnectWise Manage

Likelihood to Recommend

[BMC Helix Remedyforce] is probably best suited for an MSP who needs to keep multiple clients separated. If you were an internal IT department I think the additional features it has would be lost. When dealing with an MSP who needs to know what software and what issues have effected specific clients it is very well suited to do that.

BMC Helix Remedyforce Feature Ratings

Comments

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RemedyForce is very good if you use it's features