Overall Satisfaction with Bold360
Bold360 was used by the support department to assist visitors in obtaining the information and solutions they were looking for.
- Auto answers was able to streamline some of our most common requests and allow us to address more advanced issues in a timely manner.
- Custom button design was a hit when integrating it into our site.
- Omnichannel help our team be more efficient.
- Cost is high.
- Everything is an add-on.
- Anything beyond simple support comes with a high price tag.
- We saw a 20% increase in website chats when we upgraded to Bold360.
- Management of the auto invite timing for desktop and mobile can be confusing and conflicting.
- The new admin dashboard seems limiting.
We've run into Apex Chat sales team on a number of occasions and they claim [it] to be far superior. We would probably switch but we prefer to manage our communications department in house.