Great for paid support
March 18, 2019
Great for paid support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
We utilize Bold360 to conduct screen shares with customers as we are logged into their PC/phone. This has proven to be a valuable tool for both the customers and the team members who are using the software.
- Allows easy logging into a PC.
- User-friendly
- Support is great.
- Ability to allow more than one person to log in.
- More pick up and go options, less configuring.
- Great for CSAT.
- Helps training remote agents.
None that I can think of.