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Fan of Bomgar
Updated August 24, 2015

Fan of Bomgar

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar fits in our solutions, because of the integration into several ITSM tools. We get in contact with our customers to have a solutions which optimize first level support. Furthermore we found customers who were looking for a reliable and secure solution. Internally we use it to support our co-workers and I am really happy that we have this solution in place to get help, chat whatever I need.
  • 3rd party access - an easy and secure way to support solutions for customer satisfaction
  • Multiplatform - we are working with Mac and i-devices and everything works well
  • Chat - this is a quick and modern way to keep the customer informed and involved in activities
  • Jump client - mobil devices are becoming more and more prevalent and they need to be supported as well
  • The ITSM tool could be developed a little more
  • Voice integration - It would be nice if it included a voice communication capability.
  • Faster lead conversion
gotomeeting, Netviewer
Less suited is the the training because of missing voice; 3rd level support fits perfect, you are always able to refuse or accept activities from the support. You can predefine a lot of things fits into your support strategie (from company view).

Using Bomgar Remote Support Software

Bomgar Remote Support Software Implementation

Bomgar Remote Support Software Training

Using Bomgar Remote Support Software

Meets the needs and give company a bench of posibilities to create user sartisfaction.