Overall Satisfaction with Bomgar
We use Bomgar for remote troubleshooting. Bomgar is great, because it allows us to remote administer systems. Our users like it because the application is deleted when the session is complete, so they know we are no longer "monitoring" their systems. Our technicians use to visit each problem. Now they can remote into any computer using Bomgar. They can access the system, because Bomgar gives a complete overview of the system. Our division now uses Bomgar all the time, so we won't have to request user's passwords and the users can watch us work.
- It allows remote access to unattended workstations. We were searching for equipment and all we had was our property tag number. I was able to locate it and the user it was assigned to.
- It allows us to see the complete configuration of the system.
- It allows us to review a video of the session for training purposes.
- Not all of our systems authenticate through AD. It is a bit of a hassle to remote into a non-AD system
- I am still having a bit of a problem customizing the web page. It's not easy for people who are not web developers.
- Increased employee efficiency
- Better customer service
- More cooperation from users
Using Bomgar
50 - Information Technology Division. CIO, Directors, Applications Department, PC Technicians, Network Engineers, Telephone Technicians, programmers, database administrators, etc.