Item: BeyondTrust Remote Support
Rating: 9
Author: Marc Fargotstein

Use Cases and Deployment Scope

I am a sole proprietor and I own a small computer services company. I have implemented Bomgar to allow me to perform 20% of my business through remote services. This saves me both time and money.

Pros and Cons

It is a secure device that I own on my premises.
Their support has been courteous and effective.
The product has had zero down time.

Would love to see managed service applications

Return on Investment

Fast problem resolution for my customers
Significant upfront cost
Lack of managed service applications

Alternatives Considered

Bomgar is the most secure remote access environment that I found.

Likelihood to Recommend

The cost of purchase and support is not cheap for a small business but it does eventually pay for itself. It is a very secure device.

Support Headcount Required

1

Likelihood to Renew

9

Maintenance is expensive for a small business (no sliding scale) but updates are mandatory for security purposes.

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was minimal - Bomgar has great tech support!

Support Rating

10

Usability

10

First class service and support

Review From A Micro-Small Business Perspective

Software Version

Modules Used

Overall Satisfaction with Bomgar Remote Support Software